CALMA operates under a range of Ethical Frameworks and Codes of Ethics from professional bodies appropriate for the services offered.
We will treat all information, communications and consultations about and with you in confidence. Confidentiality is not absolute as there may be rare situations when we need to act without your consent, but only where this relates to a situation involving significant risk to the health and wellbeing of you or others.
CALMA is run by Kirsty Blain and Rick Hughes and information about you would normally be shared with both in order to provide our services to you. If you would prefer information about you to be limited to only Rick or Kirsty, and not the other, please let us know and we would honour this request and clarify what is acceptable to you. Where Rick and Kirsty receive external clinical supervision in relation to the services offered, aspects to their therapeutic work may be discussed in supervision but under strict terms of confidentiality.
We appreciate that issues surrounding confidentiality are important to you. As we treat each client and their situation as unique, we will clarify our terms of confidentiality when you contact us and prior to the start of any Consultation or Service.
This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein.
Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.
What we collect
We collect only such Data as is necessary to provide you with the best possible service.
If you contact us we will collect your name and contact details including your postal address, email address and contact telephone number.
If you make a booking with us we will collect Data necessary to confirm the details of your booking including number, name and age of all guests.
Why do we collect the Data?
We collect statistics about your use of our website via Cookies to enable us to refine our service-offering, e.g. by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users.
We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you and, occasionally, send you promotional emails about special offers or other information which we think you may find interesting.
Your Data Rights
You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you).
You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).
You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).
We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.